We're Here to Help!

Contacting Customer Care

The staff at men-u are passionate about providing you, our customer, with exceptional service. For customer care, any questions or suggestions that may help us to serve you better then please 

Send us an E-mail

Or, contact our Customer Care team at 1-800-987-6790
or fax us at 312-733-9141

Or, write to us at:
Avatar International
Attn: Men-u Customer Care C319
2041 W. Carroll Ave
Chicago, Illinois 60612

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Credit Card Security

Ordering from men-u online is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology provided by Authorize.net. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your information is never held in clear text on any web site or file.

Your transaction is safe & secure

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Credit card statements & How Your Order Appears

Please note that on your credit card statement, your order will be charged to Avatar International. We are the exclusive importers and distributors of men-u in the USA and Canada.

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Ordering Online

Ordering from men-u 0nline is simple and convenient. Take your time browsing through the site. After selecting your product, click on "ADD TO CART" to place the product in your shopping cart. Repeat this step for all the products you wish to purchase. When you're finished, click on "CHECKOUT". Simply follow the prompts as to the shipping and billing options your prefer, enter your credit card information. Before submitting the order you will be able to review all information and to also increase or decrease the quantity of each item selected or remove any items if you've changed your mind. Submit your order and that's it!

Ordering by Telephone or Fax: If you would rather purchase your men-u products by telephone, please contact men-u Customer Care at 1-800-987-6790 between the hours of 9:00am - 5:00pm Central Time. Or, fax us your order at 1-312-733-9141. Please be sure to include your shipping address, billing address, phone number and credit card details.

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Order Tracking

When you place an order with men-u, you will receive an order confirmation via e-mail. You can also check the status of your order and get shipping and tracking information by entering your password on the men-u site. You may also call 1-800-987-6790 and speak to a customer care representative to check the status of your order. Or send us an E-mail

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Shipping Rates and Delivery Times

We ship all orders via UPS (United Parcel Service) or USPS (United States Postal Service). You can choose from a variety of shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates.

Ship Method	Shipping Rates	Order Processing	Delivery Time
Orders over $49.99	FREE	Same Day	3-6 days
Standard Shipping	$4.99	Same Day	3-6 days
3-Day Shipping	$12.99	Same Day	3 days
2-Day Shipping	$15.99	Same Day	2 days
Overnight Shipping	$29.99	Same Day	1 day

All orders over $49.99 Ship for Free via Standard UPS or USPS Ground to all USA states. (If you live in Canada, Mexico or South America, we ship ground for a flat charge of $9.99)

Where We Ship

We currently ship to street addresses and P.O. boxes within the 50 United States, APO/FPO U.S. Military addresses, U.S. Territories and to Canada, Mexico and South America. We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories, Alaska, Hawaii, Puerto Rico, APO/FPO Military addresses and Canda, Mexico and South America. We ship via standard shipping only to these locations. Packages sent to military, Territorial addresses or International may be delayed by standard mail handling.

3-day, 2-day or Overnight Order Processing

Expedited Orders (3 Day, 2 Day or Next Day) received before 6 p.m. Eastern Time Monday through Friday will be processed the same day. Orders received after 6 p.m. Eastern Time will be processed the next day. Orders received after 6 p.m. Eastern Time Friday, or on Saturday/Sunday will be processed on Monday.

Standard Ground Shipping Order Processing

Orders received before 4 p.m. Eastern Time Monday through Friday will be processed the same day.  Orders received after 4 p.m. Eastern Time will be processed the next day. Orders received after 4 p.m. Eastern Time Friday, or on Saturday/Sunday will be processed Monday.

Weekend Delivery

Orders are generally delivered Monday through Friday. If you need Saturday delivery, please contact us and we will work with you to make it happen. There are two choices - if you order in time, we can ship by US Post Office who deliver on Saturdays or we can send via UPS special Saturday delivery service which is more expensive.

Alaska, Hawaii & Puerto Rico

Shipping to Alaska, Hawaii & Puerto Rico may require an additional one to two days to arrive. We ship Standard Ground Shipping via the US Postal Service for a flat rate of $4.99 for all orders $49.99 or less. Please note, expedited shipping is not available to Alaska, Hawaii or Puerto Rico.

All orders over $49.99 in the USA are delivered for FREE!

Canada, Mexico & South America

If you live in Canada, Mexico or South America, we ship Standard Ground Shipping via the US Postal Service for a flat rate of $9.99 for all orders. Shipping to Canada, Mexico or South Amererica may require an additional one to two days to process.

Low Shipping Costs

We strive to keep delivery costs as low as possible while ensuring the quick and safe delivery of customer's purchases. We don't charge a handling fee. And, we pass on our delivery discounts directly to you.

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Return Policy and Guarantee

We absolutely believe in all our products and are confident you will become a satisfied long-term user of men-u! Therefore we guarantee all our products and would like you to try them at no risk - if you are not completely satisfied with any of the products purchased from this website, you can return them for a full refund. Simply return the item within 30 days of receipt, enclosing your original receipt and unused product (please make sure that the bottle contains at least 75% of its original content). Write on the receipt why you are returning the item. If you receive a damaged product, please return it within 30 days (enclose your original receipt) and we'll be happy to send you a replacement product at no additional shipping charges.

Please send all returns (using a traceable and insured service - UPS, FedEx or USPS Priority Mail) to:

Avatar International LLC
Attention: Men-u RETURNS C319
2041 W. Carroll Ave
Chicago, IL 60612

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Missing Items

For missing items, get in touch with us immediately by clicking here if your order is missing any products or the wrong items were sent. We'll find out what happened to your order within two working days and we'll get them to you ASAP or give you the option of a full refund of the missing items.

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Sales Tax

men-u is required by law to collect 8.75% sales tax on orders shipped to the state of Illinois.

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Privacy Policy

men-u is very serious and committed to protecting your privacy. We will only use the information that we collect about you to process your order and provide the best possible service. The type of information we need to process your order includes your name, postal address, email address and credit / debit card details (these are not stored on our system, they are used only when entered at the time of ordering to process the transaction).

We will never sell or pass on your details to any other party. Ever!

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Email/Newsletter Policy

We will not send e-mail newsletters to you unless you have given us your consent. Every promotional email newsletter sent from men-u includes instructions on how to remove yourself from the list should you no longer wish to receive discounts, promotional offers and new product news. men-u promises never to sell or pass on customer details to any other party. Ever! To unsubscribe from our emailing newsletter list at any time, simply contact us by clicking here and writing "unsubscribe" in the message box.

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Use Judgement

All men-u products have been thoroughly researched and tested and we strongly believe in our products and grooming tips. However, men-u does not and will not provide medical advice of any kind. All grooming tips or testimonials contained on this web site constitute non-medical grooming suggestions only and are not medical advice. The foregoing is provided solely for the purpose of informing consumers on beauty, cosmetics and personal care topics. You should always check with your doctor before beginning a new treatment, health, personal care or grooming program. You should also check with your doctor before changing any part of your daily health, personal care or grooming program. You should never disregard the advice of your personal physician or delay in seeking it because of something you have read on this web site. This information is not intended to be medical advice and is not a substitute for personal consultation with your medical professional and may be incomplete or include errors and omissions. As everyone is unique, use common sense when trying any new products or grooming regimens as they provide different results for different people. If any irritation or other adverse reaction occurs, discontinue use immediately. Please email the Customer Care Team with any product questions or comments by clicking here

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Copyright

All content on www.men-uusa.com is protected by English, U.S.A. and International copyright laws and that copyright is owned or controlled by U-International LTD or Avatar International LLC. Unless otherwise stated, we reserve all rights in that copyright. TM and © denote trademarks and copyrights. Notice to Plagiarists: The content of this website is © Copyright 2001-2013 U-International LTD. or Avatar International LLC except where stated otherwise and may not be reprinted or retransmitted in whole or in part without the expressed written consent of the authors. Just because it's digital it's still theft when you unlawfully steal content.

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